Privacy Policy

BTPGIR Privacy Policy

 

 

Last updated: 24 November 2025

 

BTPGIR (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, store and protect your personal information when you use our website, contact us, or book our services.

 

 

1. Information We Collect

 

 

We may collect:

 

• Contact details (name, email, phone number)

• Service enquiry details (property address, job requirements, photos)

• Booking information

• Payment information (processed securely via third-party providers)

• Technical data (IP address, browser type, cookies, and usage analytics)

 

 

 

2. How We Use Your Information

 

 

We use your information to:

 

• Respond to enquiries and provide quotations

• Carry out property maintenance and handyman services

• Process bookings and payments

• Improve our website and customer service

• Send important service updates or confirmations

 

 

We do not sell or share your personal data with third-party marketers.

 

 

3. Legal Basis for Processing

 

 

We process your data under:

 

• Contract – to deliver the services you request

• Legitimate interests – customer service, record-keeping, and business improvement

• Consent – for marketing (only when you opt in)

• Legal obligation – where required for tax, safety, or compliance

 

 

 

4. Data Storage & Security

 

 

Your information is stored securely and only accessed by authorised personnel. We use encryption, secure systems, and industry-standard safeguards to protect your data.

 

 

5. Sharing Your Information

 

 

We may share data with:

 

• Trusted service partners (e.g., payment processors)

• Contractors working on your approved job

• Legal or regulatory authorities when required

 

 

We do not share data unnecessarily.

 

 

6. Cookies & Tracking

 

 

Our website may use cookies and analytics tools to improve performance and user experience. You can disable cookies in your browser settings.

 

 

7. Your Rights

 

 

Under UK GDPR, you have the right to:

 

• Access your personal data

• Correct inaccurate information

• Request deletion (where legally applicable)

• Withdraw consent for marketing

• Request data portability

• Make a complaint to the ICO

 

 

 

8. How Long We Keep Your Information

 

 

We keep your data only as long as necessary for service, legal, and business purposes—typically 6 years for records related to completed work.

 

 

9. Contact Us

 

 

For privacy questions or data requests, contact:

 

Email: btpgir@gmail.com

Email: mrbeattheprice@btpgir.co.uk

Phone: 07777 128 052